Immediate need for bilingual Inbound/Outbound Call Center Reps needed for Legal firm in the Galleria area. Ideal candidates must be able to speak/read/write Spanish fluently, handle heavy volume inbound/outbound calls, work with confidential information, determine claimant eligibility, MS Office savvy, ability work under tight deadlines and show extreme empathy when dealing with claimants . Any Personal Injury, Mass Tort, Medical Malpractice experience, heavy claims processing is preferred. Please reference Job #10552.

Qualifications:

  • Bilingual in Spanish and English required
  • High school graduate or equivalent (some college a plus)
  • 2+ years’ experience in a professional call center or telemarketing environment
  • Excellent customer service and communication skills
  • Excellent phone voice and soft skills
  • Proficient in computer skills and basic software packages
  • Ability to act decisively and demonstrate good judgment
  • Strong oral and written communication skills
  • Flexibility in work schedule, plus overtime when needed
  • Ability to type 40+ words per minute
  • Strong attention to detail with excellent time management and decision-making skills

Send all qualified resumes to:
Alethea White
alethea@colbyresources.com Job #10552