Attorney Resource

Trainer on Call™

Does your law firm or corporate legal department staff need speedy answers to specific questions while working on documents? Trainer on Call™, Attorney Resource's help desk support, is your answer. Our mission is to provide quick and quality phone and e-mail support to users.

Does Your Law Firm or Corporate Legal Department Need Trainer on Call™?

» Users know the software programs but have occasional document issues.
» Firm does not have on-site help desk support personnel.

How Does Trainer on Call™ Work?

» Law firms or corporate legal departments purchase a pre-determined number of hours of
   phone support per month.
» When a staff member needs assistance, he/she simply submits a help desk support
   request which is immediately e-mailed to our training staff.
» One of our experienced trainers will provide assistance by e-mail or phone to solve the
   problem.
» All support issues and resolutions are stored in a database. Each month we provide our
   clients with a detailed report including description, resolution, time submitted/resolved, how
   much time spent on each issue and total time for the month.

What are the Benefits of Trainer on Call™?

» User receives assistance when needed without leaving his/her desk.
» Trainers are equipped to answer questions from many different applications, e.g. Word,
   WordPerfect, Acrobat, Excel, Access.
» User becomes more productive.
» Trainer on Call™ can provide help desk support to multiple offices in different locations.

Why Attorney Resource?

» Experienced, quality, reliable trainers comfortable with multiple software programs to easily
   respond to users' questions.

How many hours can I purchase?

Trainer on Call™ comes in packages of 3, 5, 7, or 10 hours.

For more information about Trainer on Call™

Call Monica at 214.922.8050 or email mls@attorneyresource.com